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Health Net Federal Services Customer Service Line (West Region)

1-844-866-WEST (1-844-866-9378) 
www.tricare-west.com

  • Monday through Friday, 5:00 a.m.–9:00 p.m. (Pacific time)
  • Provider contracting and credentialing inquiries: Monday through Friday, 5:00 a.m.–6:00 p.m. (Pacific time)
  • Provider locator services: 24 hours a day, seven days a week 
  • Autism Care Demonstration assistance: Follow the prompts and select option #5
  • See holiday schedule below 

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2022 Holiday Hours

Holiday Date Call Center Hours
New Year's Day observed  Mon., Jan. 3 5:00 a.m.–9:00 p.m. (PT)
Martin Luther King Jr. Day Mon., Jan. 17
Closed
President's Day Mon., Feb. 21 Closed
Memorial Day Mon., May 30 Closed
Independence Day   Mon., July 4 Closed
Labor Day Mon., Sept. 5 Closed
Columbus Day Mon., Oct. 10
5:00 a.m.–9:00 p.m. (PT)
Veterans Day  Fri., Nov. 11 5:00 a.m.–9:00 p.m. (PT)
Thanksgiving Day Thurs., Nov. 24 Closed
Day after Thanksgiving Fri., Nov. 25

5:00 a.m.–1:00 p.m. (PT)

Christmas Eve (observed) Fri., Dec. 23

5:00 a.m.–1:00 p.m. (PT)

Christmas Day (observed) Mon., Dec. 26 Closed
New Year's Eve (observed) Fri., Dec. 30

5:00 a.m.–1:00 p.m. (PT)

 

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5:00 a.m.–9:00 p.m. (PT)
5:00 a.m.–9:00 p.m. (PT)