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Health Net Federal Services Customer Service Line (West Region)

1-844-866-WEST (1-844-866-9378) 
www.tricare-west.com

  • Monday through Friday, 5 a.m.–9 p.m. PT
  • Provider contracting and credentialing inquiries: Monday through Friday, 5 a.m.–6 p.m. PT
  • Provider locator services: 24 hours a day, seven days a week 
  • Autism Care Demonstration (aCD) assistance: Follow the prompts to reach our ACD team
  • See holiday schedule below 

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2024 Holiday Hours

Holiday Date Call Center Hours
New Year's Day   Mon., Jan. 1 Closed
Martin Luther King Jr. Day Mon., Jan. 15
Closed
President's Day Mon., Feb. 19 Closed
Memorial Day Mon., May 27 Closed
Juneteenth  Wed., June 19 Closed
Independence Day   Thurs., July 4 Closed
Labor Day Mon., Sept. 2 Closed
Columbus Day Mon., Oct. 14
5 a.m.–9 p.m. PT
Veterans Day  Mon., Nov. 11 5 a.m.–9 p.m. PT
Thanksgiving Day Thurs., Nov. 28 Closed
Day after Thanksgiving Fri., Nov. 29

5 a.m.–9 p.m. PT

Christmas Eve  Tues., Dec. 24

5 a.m.–9 p.m. PT

Christmas Day  Wed., Dec. 25 Closed
New Year's Eve  Tues., Dec. 31 5 a.m.–9 p.m. PT
New Year's Day 2025 Wed., Jan. 1, 2025 Closed

 

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5:00 a.m.–9:00 p.m. (PT)
5:00 a.m.–9:00 p.m. (PT)