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Web Maintenance Schedule

Due to scheduled maintenance, www.hnfs.com (including www.tricare-west.com) and related applications may be unavailable during the following days and times. We apologize for any inconvenience this may cause and thank you for your patience.

Routine maintenance:

  • Every Monday through Friday from 9:00 p.m. to 2:00 a.m. (PT) 
  • Every Sunday from 12:00 a.m. to 9:00 a.m. (PT)

Additional maintenance window

There will be a planned outage from 6:00 p.m. (PT), Sat., Sept. 19 through 4:00 a.m. (PT) Sun., Sept. 20 that will impact the following services/applications:

  • Beneficiary Portal: Secure Inbox
  • Provider Portal: Secure Inbox, View & Print Remits, Recoupments
  • Government Portal: Secure Inbox


DEERS maintenance

The Defense Enrollment Eligibility Reporting System (DEERS) maintenance window is every weekend from Saturday at 6:00 p.m. (PT) to Sunday at 3:00 a.m. (PT). During this time some web applications may not work correctly.